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In May 2013 she was asked to replace the retiring CEO of CitiMortgage. Among the changes she implemented were a decrease in the ratio of private bankers to clients, with a target of one banker for every 30 clients, and the removal of commissions and sales formulas for bankers in favor of a year-end discretionary bonus. At the time of her promotion, the bank was running an annual deficit of approximately $250 million it returned to the black during her four-year tenure. In June 2009 she was named CEO of Citi Private Bank. Her tenure as Global Head coincided with the financial crisis of 2007–2009, and she was part of the executive team that was "charged with restructuring the group, leading its re-engineering effort, making divestments and raising new capital". In October 2007 she was promoted to Global Head of Strategy and Mergers and Acquisitions, a position she held until May 2009. Citigroup įraser was hired as Head of Client Strategy in Citigroup's investment and global banking division in July 2004. After hearing her speak about the book, Citigroup executive Michael Klein spent several years encouraging Fraser to make the move to Citigroup, which she eventually did in 2004. As part of her research for the book, she traveled to China, Hong Kong, Indonesia, Singapore, and India to interview McKinsey clients about their global challenges. She wrote articles on globalization and was a co-author, with three other McKinsey employees, of the 1999 book Race for the World: Strategies to Build a Great Global Firm. She worked part-time while raising her young children. For the first six years she worked in New York, and for the last four years in London.
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In 1994 she joined McKinsey & Company, working in financial services and global strategy, eventually rising to partner. It was the making of me because I became much more 80-20 – focusing on what was really important – got good at saying no, and also became more human to the clients who also face many of these issues too.
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You are exhausted, guilty, and you must learn how to do things differently.
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Being a mother of young children and having a career is the toughest thing I have ever had to do.